Policies

Policies

Purchases and Returns

  • We will price match when we can. Please ask if you’ve seen it for less. It is sometimes difficult to match online pricing as they don’t carry the overhead costs we do and often add shipping to the final total.
  • Returns and exchanges are accepted within 14 days of purchase on unused and unworn merchandise, in original packaging, when accompanied by sales receipt.
  • Refunds will be issued in the original form of payment. Refunds on checks will be issued 10 days after check clears. Cash refunds over $50 will be issued in the form of a check.
  • Exchanges or store credit will be issued on unused and unworn merchandise returned between 14-30 days of purchase.
  • No refunds or returns allowable on clearance items, special orders, custom orders, jewelry, stable supplies, or saddles.
  • Returns of defective merchandise will be addressed on an individual basis, per the manufacturer’s policies and instructions.
  • Award gift cards may not be combined with other coupons or sale items.
  • We are pleased to provide professional discounts to verified trainers after providing business cards and a client list to VSS.

Special Orders

  • Since it’s impossible to stock every product offered in all sizes, colors, and models, we are always willing to order a product for you with no shipping fees. Allow 5-14 days for most items with standard shipping.
  • Special orders for non-stock items require a 50% deposit at time of order.
  • Custom orders and saddles require a 70% deposit at time of order.

Product Trials

  • Certain products are available for product demos and trials with store approval.
  • Saddle trials are always available and encouraged to ensure the perfect fit for horse and rider. Contact store for details.

Consignment

We are proud to offer a selection of well-maintained, pre-owned saddles from top manufacturers, at various price levels.

If you are interested in consigning your saddle to Valencia Sport Saddlery for sale, please contact the store for more information. Space is limited, so we reserve the right of approval to consign an item.
We are proud to offer a selection of well-maintained, pre-owned saddles from top manufacturers, at various price levels.

If you are interested in consigning your saddle to Valencia Sport Saddlery for sale, please contact the store for more information. Space is limited, so we reserve the right of approval to consign an item.

Safety

Recognizing the dangers involved in horseback riding, VSS considers safety the highest priority. This affects our choice of manufacturers and the products we sell to you.

From helmets, riding boots, saddles, girths, stirrup irons and leathers, horse blankets, stable supplies, dietary supplements, and hardware, our products have been manufacturer tested and carry top quality raw material content.

Because we are backed by our manufacturers, we confidently stand behind the products we sell.

Customer Feedback

Do you know of great product we don’t carry? Please tell us about it. We want to carry what you want to buy.

Customer input is the best way for us to know how we are doing. We welcome your thoughts, ideas and suggestions for how we can improve your experience shopping at VSS.